Customer Satisfaction Policy At Northwest Nails, we strive to provide the highest quality service and ensure that our clients leave feeling happy and satisfied with their nails. To maintain this standard, we have established the following guidelines regarding customer satisfaction: 1. Please Speak Up During Your Service ○ We encourage all clients to communicate any concerns or adjustments they may need during their service. Our nail technicians are here to ensure you receive the service you desire, and we are more than happy to make any changes or corrections during your appointment. Do not feel intimidated or pressured to take our suggestions, we're only here to help you! 2. Immediate Feedback ○ If you are not completely satisfied with your service, please inform us before you leave the salon. We will do our best to address and rectify any issues immediately. 3. Post-Appointment Concerns ○ While we understand that sometimes issues may not be apparent until after you leave the salon, we ask that any concerns be reported within 24 hours of your appointment. This allows us to assess and address the issue promptly. 4. Complaints After 24 Hours ○ Complaints made after 24 hours will be handled on a case-by-case basis. Please note that due to the nature of nail services, we cannot guarantee adjustments or refunds for complaints made more than a week after the initial appointment. 5. No Refunds or Adjustments After One Week ○ We do not offer refunds or adjustments for services if a complaint is made more than one week after the initial appointment. It is important to address any concerns as soon as possible to ensure the best possible outcome. We appreciate your understanding and cooperation with these guidelines. Our goal is to provide you with an exceptional experience every time you visit Northwest Nails.